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Selling Partner Support Associate (Virtual)
Role - Selling Partner Support
Associate (Virtual) - SPS NA |
|
Education |
Any Graduate in Any Specialization |
Year of Passing |
Any Passed outs |
Salary |
15,000 - 31,000 Per Month |
Job Location |
Work From Home |
Team Description: -
Want
to join the Earth's most customer centric company? Do you like to dive deep to
understand problems? Are you someone who like to challenge Status Quo? Do you
strive to excel at goals aligned to you? If yes, we have opportunities for you.
The Selling Partner Support (SPS) team at Amazon is looking to hire candidates
who can excel in a Virtual (Work from Home) Environment. The SPS team acts as
the primary interface between Amazon and our 3rd party Sellers and Vendors.
Sellers are our 3P customers that join the 'Selling on Amazon' program which in
turn enables both individuals and businesses to sell their products and
inventory on Amazon Marketplaces. When one registers as a Vendor, Amazon
becomes a full-time distributor of your products. We buy and store the
inventory, and take care of everything from shipping and pricing to customer
service and returns. India as a region support different marketplaces in India,
NA, EMEA & APAC.
Job Description: :
The
Selling Partner Support (SPS) Associate acts as the primary interface between
Amazon and our 3rd party sellers, providing phone and/or email support governed
by internal service level agreements. The SPS associate will be responsible for
providing timely and accurate operational support to 3rd party Sellers on the
Amazon platform. The successful candidate has an immediate, distinct effect on
the experience of customers of Amazon, making a strong record of customer focus
a high standard for the role. A SPS associate is expected to address chronic
system issues, provide process improvements, develop internal documentation,
and contribute to a team environment. Virtual Contact Center (VCC) associates
are expected to work from a home location approved by Amazon for all scheduled
hours. It is the responsibility of the associates to ensure uninterrupted
internet connectivity and work- like environment at home location so that
associates can deliver their best in terms of productivity and quality.
Roles
and Responsibilities:
This includes, but is not limited to:
§ The
Seller Support Associate demonstrates end to end ownership of every seller
interaction coupled with proactive problem solving and provides exceptional
support to sellers.
§ Demonstrates
effective, clear and professional written and oral communication.
§ Provides
prompt and efficient service to Amazon Sellers and Merchants including the
appropriate escalation of Sellers' issues.
§ Maintains
a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues.
§ Demonstrates
excellent time-management skills and the ability to work independently while
using departmental resources, policies and procedures.
§ Contributes
to a positive team environment and proactively aids team members with difficult
contacts as needed.
§ Maintains
acceptable performance metrics such as quality, productivity, first contact
resolution, and attendance.
§ Actively
seeks solutions through logical reasoning and data interpretation skills and
identifies trends to appropriate channel including improvement suggestions.
§ Liaise
with other departments such as Customer Service, Merchant Investigations, or
Payments teams as required to resolve Seller's issues and questions.
Basic qualifications:
§ Education:
Bachelor Degree in any discipline with 0-10 years of experience.
§ Excellent
written and verbal communication in English.
§ Shifts: The job involves working in a 24/7
environment including night shifts and the shifts are decided based on the
business requirement.
§ Weekly Off: Rotational two-
consecutive day off (it is a 5-day working week with 2 consecutive days off.
§ During
the first four months (Training & Transition) no unplanned leaves are
allowed.
§ Ability
to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS,
Microsoft Outlook and MS Office.
§ Home
environment free from background noise where you can connect to the internet
and work on your deliverables.
§ Should
have a good internet connection with a minimum speed of 20 MBPS or better and
should have at least 100 GB data from a reliable provider.
§ Should
have access to mobile phone at all times from a reliable provider.
§ Should
have power back up in case of power shut down.
Additional Information:
Information security: You should be
will to sign a undertaking pertaining to do's and don'ts in accordance to the
data Security policy
Ergonomic Furniture: In Amazon we care about
your health hence suggest that all employees have an ergonomic chair and desk
as their workspace
Amazon
is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status.
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